Prices
All prices are quoted in Norwegian kroner inclusive VAT for Norwegian customers. For international orders the price is exclusive VAT. The total cost of the purchase will be displayed before you complete the purchase, and includes all additional charges, including taxes, fees and shipping costs for Norwegian customers. International customers must identify any import costs in their own country. The applicable purchase price is the price displayed on the webpage for the product in question on the date of the order. 

Errors and omissions
Errors and omissions are excepted when it comes to prices and particulars of goods and services on our webpage. Please contact us if you have any questions. We wish you all the best with your shopping adventure!  

SALES AND DELIVERY 
Once the order has been placed in the shopping basket and approved it will be in our order system. 

Delivery
Normally, items are shipped on the next workday after receipt of the order. If the items are not in stock you will receive an email confirming delivery times. 

Shipping
Norwegian customers will receive their items by Climate Neutral Service Pack, which may be collected from the local instore post office or your chosen jeweller’s shop. 

International customers will receive the package via UPS/TNT according to their freight schedule. 

Payment
All orders must be paid in advance before clearance from our sales office.
When you shop at A/S Th. Marthinsen Sølvvarefabrikk, the payment is processed by Teller, which is a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is stored in accordance with the card companies' regulations.Payment in our online store 

For delivery with Klimaneutral service package or TNT, payment must be completed before dispatch. On collection from your Goldsmith, payment is made directly to the store. 

RETURNS AND REFUNDS

Canceling
If for whatever reason you wish to cancel your order you should immediately send us an email before we ship the product. If cancellation comes after shipment, the rules for doing so are found in the Cancellation Act as described below. 

Cancellation rights
The Cancellation Act allows customers to cancel the purchase from the day of receipt and 14 days thereafter. If you wish to return the item, you should do so using the same packaging, and the item should be in the same condition as when you received it. You must enclose the duly completed cancellation form (form is enclosed with the shipment, or sent to your email). Your payment will then be refunded within 14 days. Customers must pay the return postage. See further details on the cancellation form. If you never received a cancellation form on paper or electronically, the return date is extended to 3 months. The form you receive will normally have our company details and return address pre-printed. Cancellation applies to private customers only, it does not apply to corporate buyers. 

Returns
If the item is in some way defective when delivered in the eco-friendly Service Pack, you must notify Th. Marthinsen by email within a reasonable time to claim the defect. We will then instruct you on how to proceed. The rules for return are found in the Consumer Purchases Act. For customers who collect their items from a jeweller’s, returns must be made to the shop in question. 

In addition to the above protections, customers are also protected by the general rules in the Consumer Purchases Act regarding defects. 

PERSONAL DATA AND COOKIES

A/S Th. Marthinsen Sølvvarefabrikk protects and processes personal data as prescribed in the Personal Data Act. Data that can be linked to individual customers will never be shared with other businesses or linked to other external registers. 

Cookies
We use cookies on this website. Cookies are small text files that are stored in your browser. The information they contain may be used to:  

·         Enhance user-friendliness 

·         Analyse website traffic 

·         Administer website 

·         Target promotions from our store 

Use of our website implies acceptance of our use of cookies. It is possible to reject cookies in your browser settings or receive a warning when cookies are used.