Once the order has been placed in the shopping basket and approved it will be printed in our sales office.

Delivery

Normally, items are shipped on the next workday after receipt of the order. If the items are not in stock you will receive an email confirming delivery times.

Shipping

Norwegian customers will receive their items by Climate Neutral Service Pack, which may be collected from the local instore post office or your chosen jeweller’s shop. Postage costs will be charged for post office delivery, but no charge is made if you collect from a jeweller’s.

International customers will receive the package via UPS according to their freight schedule.

 

Payment

All orders must be paid in advance before clearance from our sales office.

Card details

Whenever you shop at A/S Th. Marthinsen Sølvvarefabrikk, your payments are processed by Teller, a secure electronic payment option for Visa and MasterCard/ Eurocard. All details are stored as prescribed in the card provider's code of conduct.

 

 

Betaling i nettbutikken vår gjøres via bankkort. 

Når du handler hos A/S Th. Marthinsen Sølvvarefabrikk blir betalingen behandlet av Teller som er en sikker elektronisk betalingsløsning for Visa og MasterCard/ Eurocard. All kortinformasjon blir oppbevart i henhold til kortselskapenes regelverk.

 

Ved levering med Klimanøytral service pakke eller TNT må betaling være gjennomført før ekspedering. Ved henting hos din Gullsmed, betales det direkte til butikken.

If for whatever reason you wish to cancel your order you should immediately send us an email before we ship the product. If cancellation comes after shipment, the rules for doing so are found in the Cancellation Act as described below.

Cancellation right

The Cancellation Act allows customers to cancel the purchase from the day of receipt and 14 days thereafter. If you wish to return the item, you should do so using the same packaging, and the item should be in the same condition as when you received it. You must enclose the duly completed cancellation form (form is enclosed with the shipment, or sent to your email). Your payment will then be refunded within 14 days. Customers must pay the return postage. See further details on the cancellation form. If you never received a cancellation form on paper or electronically, the return date is extended to 3 months. The form you receive will normally have our company details and return address pre-printed. Cancellation applies to private customers only, it does not apply to corporate buyers.

 

If the item is in some way defective when delivered in the eco-friendly Service Pack, you must notify Th. Marthinsen by email within a reasonable time to claim the defect. We will then instruct you on how to proceed. The rules for return are found in the Consumer Purchases Act. For customers who collect their items from a jeweller’s, returns must be made to the shop in question.

In addition to the above protections, customers are also protected by the general rules in the Consumer Purchases Act regarding defects.

Personal data

A/S Th. Marthinsen Sølvvarefabrikk protects and processes personal data as prescribed in the Personal Data Act. Data that can be linked to individual customers will never be shared with other businesses or linked to other external registers.

Cookies

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·         Target promotions from our store

Use of our website implies acceptance of our use of cookies. It is possible to reject cookies in your browser settings or receive a warning when cookies are used.